Customer Acknowledgment Summary
Please read the actual Customer Acknowledgment before signing.
This acknowledgment explains how FlexPass works and buyback eligibility. FlexPass is a non-cancellable, non-transferable, optional vehicle buyback program. It is not insurance, a warranty, service contract, or debt cancellation, and does not alter loan or lease obligations. This acknowledgment is not part of your Retail Installment Sales Contract or Lease Agreement. FlexPass is administered by LeasePass LLC (“Company,” “we,” or “us”). “You” and “your” refer to the customer named below.
Subject to the conditions below, and provided eligibility criteria are met at time of sale, any time after 12 months from the later of (a) your vehicle purchase or lease date or (b) your FlexPass purchase date, with no fixed expiration date, we will purchase your vehicle or facilitate the purchase of your vehicle by paying off the remaining loan or lease balance to your lender (the "Payoff Amount"). The purchase price paid (the "Buyback Amount") equals the Payoff Amount minus the deductions and adjustments described below (if applicable). You remain responsible for any missed or deferred payments, lender late fees, penalties or administrative fees, and any deductions for excess wear, mileage, or damage. You remain responsible for any remaining, unpaid balance of prior negative equity rolled in from a previous vehicle (whether or not it was originally disclosed), and any remaining, unpaid balance of any sales, use, or similar tax financed into your loan or lease. You get credit for what you paid down. If any of these apply, you'll need to cover that amount for us to complete your buyback. Once completed, your lender is paid in full.
Vehicle Condition. At turn-in, the vehicle undergoes a standard inspection, similar to a lease return or trade-in, using the Wear and Tear Guide (getflexpass.com/wear-and-tear). The vehicle should be in clean condition and without serious mechanical issues. Normal wear is acceptable. Excess wear, damage, incomplete repairs, or accident history may result in a lower Buyback Amount based on estimated repair costs or diminished value. Minor and moderate accidents do not affect eligibility, but rare severe damage that makes a vehicle unsafe or unsellable may prevent a buyback. Recall work and required repairs should be completed. Inspection findings by the Company or its inspection provider, and any related adjustments, are final after a 5-business-day review period. A clean, unbranded title is required. Documentation including vehicle history reports, accident reports, or repair records may be required. Any misrepresentation of vehicle condition, history, mileage, prior damage, or loan or lease details voids buyback eligibility.
Mileage. There is no mileage cap. For miles driven over (a) the prorated lease allowance for leased vehicles, or (b) 18,000 miles per year (1,500 per month) for financed vehicles, the Buyback Amount is reduced by $0.15 per mile.
Vehicle Modifications. Common accessories and upgrades (such as window tint) are acceptable when professionally done. Modifications that cannot be reversed or that clearly reduce resale value may affect buyback eligibility.
Turn-In Process. Turning in a vehicle requires 30 days’ notice at getflexpass.com/turn-in with a current payoff statement and this acknowledgment. The Company will schedule a vehicle inspection, subject to third-party inspection provider availability. Vehicle drop-off will take place within your metro area. All payoffs follow your lender's standard procedures. If your vehicle is refinanced, transferred, sold, stolen, or totaled, the buyback option terminates. All fees, penalties, and customer-owed loan/lease amounts must be paid to enable clear title transfer.
By signing, you confirm you received and understand this information and that no verbal statements change it. FlexPass is administered by LeasePass LLC, not your dealer, and this acknowledgment creates no obligations for your dealer. All questions and turn-in notices should be directed to us. This signed acknowledgment is your official confirmation of FlexPass enrollment and benefit,subject to our receipt of payment and complete deal documentation from your dealer within 60 days of your purchase or lease date.