Customer Acknowledgment
This acknowledgment explains how FlexPass works and what makes vehicles eligible for buyback. FlexPass is a non-cancellable, optional vehicle buyback program. It is not insurance, a warranty, service contract, or debt cancellation, and does not alter loan or lease obligations. This acknowledgment is not part of your Retail Installment Sales Contract or Lease Agreement. FlexPass is administered by LeasePass LLC (“Company,” “we,” or “us”).
Subject to the buyback eligibility conditions described below, we will buy back your vehicle any time after 12 months from the later of a) your vehicle purchase or lease date or b) your FlexPass purchase date. The Company purchases your vehicle by paying off the remaining loan or lease balance to your lender (the “Buyback Amount”), even if the vehicle’s value is lower. Customers remain responsible for any missed or deferred payments, lender late fees or penalties, any remaining unpaid balance of prior negative equity (rolled in from a previous vehicle, whether or not disclosed), or any other amounts carried into the loan or lease that are unrelated to the vehicle purchase. If your vehicle is refinanced, the option terminates, and no buyback right remains.
Vehicle Condition. At turn-in, the vehicle undergoes a standard inspection, similar to a lease return or trade-in, using the Wear and Tear Guide (getflexpass.com/wear-and-tear). The vehicle should be in clean condition, free of warning lights, and without serious mechanical issues. Normal wear is acceptable. Excess wear, damage, incomplete repairs, or accident history may reduce the Buyback Amount based on estimated repair costs or diminished value determined during inspection. Minor and moderate accidents do not affect eligibility, but rare severe damage that makes a vehicle unsafe or unsellable may prevent a buyback. Recall work and required repairs should be completed. Inspection findings by the Company or its inspection provider and any related Buyback Amount adjustments are final. A clear title is required, with no salvage history, branding, or unresolved liens.
Mileage. There is no mileage cap. The Buyback Amount is reduced by $0.15 per mile over (a) the prorated lease allowance for leased vehicles, or (b) 18,000 miles per year (1,500 per month) for financed vehicles.
Vehicle Modifications. Common accessories and upgrades (such as window tint, wheel refinishing, or powder coating) are acceptable when professionally done. Modifications that cannot be reversed or that clearly reduce resale value may affect buyback eligibility.
Turn-In Process. Turning in a vehicle requires 30 days’ notice at getflexpass.com/turn-in with a current payoff statement and this acknowledgment. The vehicle must be made available for inspection as determined by the Company. We will arrange the inspection and drop-off location within your metro area, and inspection timing is subject to scheduling availability with third-party inspection providers. All turn-ins follow standard lender procedures, which may vary by institution. To ensure clear title transfer, the vehicle should be free of unpaid tickets, tolls, or penalties.
By signing below, you confirm you received and understand this information and that no verbal statements change it. FlexPass is administered solely by LeasePass LLC, not the dealership, and this acknowledgment creates no obligations or responsibilities for the dealership. All questions and turn-in notices should be directed to us. This signed acknowledgment serves as your official confirmation of FlexPass enrollment and benefit.