Customer Acknowledgment Summary
Please read the actual Customer Acknowledgment before signing.
This acknowledgment explains how FlexPass works and buyback eligibility. FlexPass is a non-cancellable, non-transferable, optional vehicle buyback program. It is not insurance, a warranty, service contract, or debt cancellation, and does not alter loan or lease obligations. This acknowledgment is not part of your Retail Installment Sales Contract or Lease Agreement. FlexPass is administered by LeasePass LLC (“Company,” “we,” or “us”). “You” and “your” refer to the customer named below.
Any time after 12 months from your FlexPass purchase date, we will arrange the purchase or disposition of your vehicle and pay off your loan or lease, less any amounts you owe, subject to the conditions below and eligibility criteria being met at the time of FlexPass purchase. No expiration date. Amounts you owe include any missed or deferred payments, lender late fees, penalties or administrative fees, excess wear, mileage, or damage (as described below), any remaining unpaid balance tied to prior negative equity rolled in from a previous vehicle (reduced proportionally as you pay down your loan or lease), and any amounts misclassified or inaccurately represented in your deal documentation, regardless of how any of these amounts are itemized or described. If any of these apply, you’ll need to cover that amount before your buyback can be completed.
Vehicle Condition. At turn-in, the vehicle undergoes a standard inspection, similar to a lease return or trade-in, using the Wear and Tear Guide (getflexpass.com/wear-and-tear). The vehicle should be in clean condition and free of mechanical issues. If the vehicle has excess wear, damage, incomplete repairs, material modifications, or accident history, you are responsible for estimated repair costs, related administrative costs, and diminished value, as reasonably determined by the Company. Minor accidents generally do not affect eligibility, but severe damage that makes a vehicle unsafe or unsellable may prevent a buyback. Recall work and required repairs should be completed. You may dispute inspection findings within 5 business days, after which the findings and any related adjustments are final. A clean, unbranded title is required. Documentation including vehicle history reports, accident reports, or repair records may be required. Any material misrepresentation or omission regarding vehicle condition, selling price, history, mileage, prior damage, or loan or lease details voids buyback eligibility.
Mileage. You are responsible for $0.15 per mile over (a) the prorated lease allowance for leased vehicles, or (b) 18,000 miles per year, prorated at 1,500 per month, for financed vehicles, from your FlexPass purchase-date odometer reading.
Turn-In Process. Turn-in requires at least 30 days' notice after we receive your request at getflexpass.com/turn-in, a current payoff statement, this acknowledgment, a completed Turn-In Authorization, and any other reasonably required documentation. Turn-in timing, procedures, and disposition method may vary based on documentation, inspection availability, title processing, lender requirements, disposition options, and other commercially reasonable administrative considerations. Vehicle drop-off will take place within your metro area. Continue making scheduled payments until your lender receives the payoff. If your vehicle is refinanced, transferred, sold, stolen, or totaled, the buyback option terminates. You must satisfy any liens, unpaid tickets, tolls, or other amounts required for full payoff and clear title transfer.
By signing, you confirm you received and understand this information and that no verbal statements change it. FlexPass is administered by LeasePass LLC, not your dealer, and this acknowledgment creates no obligations for your dealer. All questions and turn-in notices should be directed to us. This signed acknowledgment will be your official confirmation of FlexPass enrollment, subject to our receipt of payment and complete deal documentation from your dealer within 60 days of your FlexPass purchase date.