Frequently Asked Questions

  • FlexPass is a vehicle buyback program that give you the option to turn in your new or used car anytime after 12 months. It’s rolled into your lease or loan and eliminates long-term commitments and resale uncertainty — giving you flexibility and peace of mind. Even if your car is worth less than you owe, we still buy it.

  • Most, however, certain criteria must be met. See your dealer to confirm eligibility on the vehicle you plan to lease or finance.

  • Yes, FlexPass is available for both new and used vehicles purchased through participating dealerships.

  • You love your car today — but most people don’t keep the same car for the full loan term.

    The problem is, you don’t know exactly when you’ll want to get a new car or what your current one will be worth when that time comes.

    Add FlexPass for flexibility and peace of mind to simply walk away when you decide you want a new car.

  • Yes, we have an A rating with the Better Business Bureau. FlexPass is administered by LeasePass LLC.

  • Yes, the Company and its buyback obligations are backed by a Contractual Liability Insurance Policy (CLIP) issued by Plateau Casualty Insurance Company, which is rated A- (Excellent) by A.M. Best.

  • The signed FlexPass Customer Acknowledgment you receive at delivery is your official confirmation of enrollment and contains the full program rules. FlexPass is a straightforward vehicle buyback program, not an insurance policy or service contract, so there are no policy booklets, certificates, 20-page contracts, or additional documents required. Keeping the documentation simple ensures clarity, avoids unnecessary paperwork, and gives you everything you need in one place. If you ever decide to turn in your vehicle, you simply submit the notice form here and follow the standard process outlined in your acknowledgment.

General Information

  • Anytime after 12 months, submit this form to provide your 30 days’ notice. We’ll schedule a quick inspection to confirm the vehicle condition and mileage. Before buyback, you’re still responsible for any deferred, skipped, or unpaid payments. We pay off the remaining lease or loan balance per program terms, handles the title transfer, and closes out your loan or lease. The vehicle is no longer your responsibility — simple, easy, done.

  • No. FlexPass is a separate vehicle buyback program and does not change your loan or lease agreement in any way. Your payment amount, interest rate, and lender contract remain exactly the same.

    If you choose to turn in your vehicle any time after 12 months, we buy your vehicle by paying off your remaining loan or lease balance according to the program terms outlined in your Customer Acknowledgment.

  • Exiting your vehicle prior to 12 months is not part of the LeasePass program.

  • No, It is non-transferable and is tied to the original vehicle and owner as specified in the agreement.

  • If you rolled negative equity into your current financing, you’re still responsible for whatever portion of that amount hasn’t been paid off at the time you turn in your vehicle.

    Example: If you rolled $4,000 of prior negative equity into your loan and you’ve paid down $1,000 of it by the time you turn in your vehicle, you would still owe the remaining $3,000.

  • Yes, the buyback option remain valid as long as your relocation is within the continental United States. Please notify us of your new location to facilitate the process smoothly.

Turn-in and Payoff Process

Vehicle Condition Standards

  • Normal wear and tear is fine. If there’s damage or excess wear and tear, per our Wear and Tear Guidelines, the buyback amount will be reduced by the cost of the repair.

    If the vehicle has an accident on its history report, the buyback amount may be adjusted for diminished value, just like any trade-in. Only in rare cases of severe damage that make the car unsafe or unsellable would buyback eligibility be denied.

  • There are no mileage caps. The buyback amount will be reduced by $0.15 for every mile over either your (a) prorated lease allowance, or (b) 18,000 miles per year (1,500 per month) for financed vehicles.

    Lease Example:
    If you lease your car and get 12,000 miles per year and turn it in at month 18 with 20,000 miles on it, you’re responsible for a $300 mileage adjustment (2,000 miles × $0.15 = $300.

    Finance Example:
    If you finance your car and turn it in at month 18 with 28,000 miles, you’re responsible for a $150 mileage adjustment. At 18 months, the mileage allowance is 27,000 miles (1,500 per month), so you would be 1,000 miles over (1,000 × $0.15 = $150).

  • Normal wear and tear is fine. If there’s damage or excess wear and tear, per our Wear and Tear Guidelines, the buyback amount will be reduced by the cost of the repair. This reduction is the customer’s responsibility at turn-in.

    If the vehicle has an accident on the history report (e.g., CarFax), it still qualifies for buyback. In those cases, we may apply a diminished-value adjustment based on standard guides.

  • Yes, as long as those modifications can be reversed by you at turn-in. Adding window tint is perfectly fine. Simple accessories are fine, but vehicle modifications that can’t be reversed or that hurt resale value void buyback eligibility.